The way you tell your brand story, be it online or IRL, is critical to customer success. Creating an authentic, original and emotional experience for your consumer audience drives consistent engagement and can help grow your business exponentially. You need a solid foundation of policies and seamless operational systems for the customer experience to be smooth, meaningful and keep them coming back. With a reliable sturdy base, you can grow a creative brand experience that’s deliciously disruptive and, above all, memorable. In her previous roles, Maggie has been the policy author, systems builder and experience artist. Both a left and right brain thinker, Maggie can do everything from writing the customer service manual to implementing a new CS software system to designing tiny impactful details for a store or website. She leaves no detail unturned. Maggie is also a fantastic leader and a true champion of those around her. She has hired, trained and managed multiple customer success teams, instilling an outstanding ‘customer first’ work ethic in every single member.
